HVCA achieves accreditation
HVCA has achieved ISO 9001:2000 quality assurance certification in respect of its membership handling and review processes.
Association secretary Tony Godby explained that certification had initially been sought in support of the HVCA’s role as a TrustMark scheme operator.
“However, this was subsequently widened to include all of the procedures surrounding the operation of the HVCA independent member inspection and assessment regime,” said Mr Godby.
“The ISO quality management assessment – which was made in the context of the overall HVCA business plan – encompassed staffing procedures and personnel checks, resource management processes and a range of ancillary services provided by the Association’s Membership Department.”
HVCA was one of the first organisations to be appointed a scheme operator under the Government-inspired TrustMark initiative, which
is designed to help householders to ensure that the tradespeople they employ are reliable, competent and capable of providing a quality service at a fair price.
All HVCA member companies are subject to third-party inspection and assessment of their technical competence and commercial capability every three years.