Hamworthy Heating invests in technical staff
The commercial boiler manufacturer has expanded its technical team to continue delivering best in class support to its customers.
Two new engineers, Jason Crowne and Mark Hewer, have joined the technical team which is now staffed with five applications engineers. Crowne joined the company as applications engineer last year and has been familiarising himself with Hamworthy equipment since. With 20 years of experience in the gas industry, he enjoys the daily challenges the job brings.
Hewer started at Hamworthy Heating at the end of April this year. He has a background as a heating engineer for over 30 years, working for several well-established building services organisations in the South West.
Clive Williamson, contracts manager who oversees the technical department, commented: “We closely monitor our technical help line performance. With more staff, we can offer an enhanced service. As a direct result of increasing the team size, we can already see dramatically reduced average call wait times.”
Mark is being trained specifically in our products at the moment. Once he becomes fully versed in our equipment, we expect our service to improve even further.”
In the field, technical sales manager Barrie Welsh is now supporting the sales team, visiting plant rooms and giving expert advice on heating systems on site.