As the impact of COVID-19 continues to have a dramatic impact on the way we live and work we have taken further steps to protect our teams, customers and our business and ensure as much continuity as we can in the coming weeks and months.
From the 13th April 2020 our Smith’s employed sales teams are on furlough, but our agents are working from home and are still available to give advice and help our customers.
Our technical support and sales office teams are still working to ensure we can provide our customers with the ongoing support they require. Please use the usual contact details to access them.
We will continue to review and monitor in line with Government advice and update you as to any operational changes being undertaken by ourselves as the situation develops.
Please feel free to contact Smith’s with any questions you may have https://smithsep.co.uk/contact/
Support and product availability
e are having to work in different ways to those we are used to our technical team and quotes team are still working to support our customers. If you need to discuss a heating or cooling project, please contact the Technical Help desk on 01245 324560.
Our manufacturing team are working in-line with social distancing guidelines and continue to provide an excellent service to meet the demand of our customers. The majority of our range is manufactured from raw materials in our UK factory so we can respond to short lead times and urgent customer requirements. For our most commonly used products we can meet 5 working day lead times.
New Ostro Air Curtains
Osro is a range of commercial air curtains designed for use in larger commercial spaces such as production premises, workshops, warehouses, logistics centres and sports facilities. Available in 3 versions – W hydronic, E Electric and C Ambient, Ostro air curtains protect against heat loss in rooms by directing a warm air stream across doorways preventing cold air from entering the heated space. In summer, the air curtains can be used as cooling devices to prevent the entry of hot air and pollutants from the outside.
With heat outputs of up to 40kW for the hydronic version and up to 14kW for the electric version, and low noise levels when run at maximum fan speed of only 61dB Ostro is a solution for many applications. Ostro is equally suitable for single installations as well as integrating into a full BMS. For further information please contact Smith’s 01245 324900 https://bit.ly/2W5a92Q
Providing comfort in the learning environment
We have a new guide looking at the challenges of heating improvement or refurbishments in learning environments. It considers the issues that need to be addressed with heating the different rooms in schools using fan convectors. https://bit.ly/2VVdjF2
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