Comserve Limited, the mechanical and electrical (M&E) maintenance and installation services arm of Incentive FM Group, has won a three-year contract to provide services to Allied Irish Bank at 22 of its sites across the UK. This involves both office buildings and high street branches and is designed to ensure a compliant and comfortable environment for both employees and customers.
Under the terms of the deal, which was awarded by property agent, McBains Cooper, Comserve will be responsible for all heating, air conditioning and lighting equipment across the sites, in addition to undertaking minor fabrication repair and refurbishment. Comserve’s 70-strong mobile engineering team will provide a full planned maintenance programme including all statutory testing and inspections. Additionally, Comserve will provide a 24/7, 365 emergency call out service with pre agreed response times to support the demands of AIB’s stakeholders and customers.
All work will be undertaken by Comserve’s mobile multi-skilled engineers together with a small selection of specialist suppliers in order to deliver high levels of efficiency and where work needs to be undertaken during working hours the team will ensure that there is minimal disruption.
Tim L’Angellier, Property and Facilities Manager at Allied Irish Bank, said: “During the tender process the team at Comserve was able to demonstrate that they could deliver high levels of customer service whilst also ensuring overall value for money. We were also impressed by the high level engagement of the senior team who quite clearly share our core values of honesty, trust, respect and mutual support.”
Chris Windass, Managing Director at Comserve, said: “We have a strong proven track record in providing these service solutions for prestigious commercial clients across the UK and are delighted to have been awarded the AIB contract. This contract is testament to the importance we attribute to strong account management as well as self-delivered M&E services by our responsive team of engineers. Furthermore, this is our first contract with McBains Cooper and we are excited to be working with them also. We are confident that we will be able deliver the standards required on this prestigious operation.”