Historically, Pickerings has provided a limited escalator repair service as part of its broader maintenance services offering.  The new Division, by contrast, will provide a wide-ranging install, service and repair service by an experienced team of specialist engineers and include both new escalators and a full modernisation service. "As a business, much of our historic success has been founded on listening to our customers and responding to their needs," says Lynn Humble, who heads up the Escalator Division.  "More recently, many of them have expressed a desire for an expert one-stop shop provider of interior transport solutions - including passenger and goods lifts, escalators and travelators - and we are now able to satisfy this demand with a comprehensive, end-to-end product and service offering through a single point of contact.  

"In addition, as a company we have unrivalled expertise in developing bespoke solutions to meet specific end-user needs and have now extended this capability to the design and development of specialist escalators.

"At the same time, we recognise the critical importance of providing exceptional service in this market.  As a result, we have recruited a customer support manager with extensive escalator experience and customers will also benefit from a team of expert escalator installation and maintenance engineers."

Further, and in line with the company's Lifts Division, Pickerings Escalators will provide a 24 hour, 365 day a year rapid response breakdown and maintenance service, next-day parts delivery, quality technical support, systems integration with management and reporting systems and advice on Health & Safety and other regulatory issues.

Printer friendly version

Email this article to a friend