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Honeywell has won the maintenance contract to look after the building services for the award-winning Seaham Hall Hotel and Serenity Spa.
Under the contract, Honeywell will provide comprehensive preventive maintenance to ensure an optimal environment for guests, and minimise building services breakdowns and emergency repairs. The remit includes the heating system, boilers, refrigeration, air conditioning and lifts at the hotel and spa. In addition to delivering comfort and safety throughout the complex, this proactive approach will help to extend equipment life and improve energy efficiency.
In the event of a breakdown, hotel staff will call the Honeywell Global Customer Care Centre which is manned 24/7 by full-time customer service professionals. Technicians at the Centre can remotely diagnose the issue and, by so doing, ensure that service engineers sent to site have the relevant expertise, spares and equipment to quickly solve the issue.
According to Debrah Dhugga, Managing Director of Seaham Hall and Serenity Spa, Honeywell won the business because the complex needed a technology-driven company that could be relied upon to provide a four-hour response time to resolve any untoward mechanical and electrical problems.
“Reliable, efficient building engineering services are vital to the success of our hotel,” Dhugga said. “A first-rate maintenance service is vital to our reputation as a first class hotel.”
Honeywell did not supply or install the equipment it is maintaining at Seaham Hall and Serenity Spa, which is not unusual.
Seaham Hall, located in stunning countryside on the edge of the North Sea close to Newcastle-upon-Tyne, was the setting for Lord Byron’s 1815 marriage proposal to heiress, Annabella Millbanke. It was converted into a hotel in 2001 by Tom Maxfield, a co-founder of the Sage computer software company. After leaving Sage, he decided to focus on the provision of understated luxury hospitality, and with this in mind spent £17million on the refurbishment of Seaham Hall and the creation of Serenity Spa. His corporate group, Tom’s Companies, also owns a secluded luxury hotel in the Lake District and two fine restaurants in Newcastle.
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